Payment and Shipping Information
A. Shipping Costs and Information:
Shipping is generally only possible to the countries listed below. Depending on the size of your order, shipping will be done via Deutsche Post, DHL, or a forwarding agent. The applicable shipping costs can be found in the table below.
If you wish to ship to another country, please send us an email (insert email address) before placing an order, specifying the item with the quantity and the delivery address with the country and the respective postal code. We will then inform you shortly whether we can also ship to the desired country and, if delivery to the desired delivery address is possible, we will inform you of the shipping costs, as we need to inquire about the shipping options and costs in advance with our shipping partner.
I. Shipping within Germany:
For private customers:
For shipping within the German mainland, we charge a flat rate of 3.90 euros per order. From a gross order value of 50.00 euros, we ship free of charge.
For business customers: We charge a flat rate of 7.02 euros per order.
II. Shipping outside Germany
We deliver to the following countries:
For private customers:
We charge a flat rate for shipping abroad as follows:
Zone 2
Austria, Luxembourg, Belgium, Bulgaria, Denmark, Estonia, France, Greece, Italy, Ireland, Croatia, Latvia, Lithuania, Malta, Monaco, Netherlands, Poland, Romania, San Marino, Spain, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus
For these countries, we charge a flat rate of 11.90 euros per order.
From an order value of 200 euros, we ship free of charge.
Zone 3
Switzerland, Bosnia and Herzegovina, Finland, Faroe Islands, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Portugal, Serbia, Sweden, Ukraine, United Kingdom
For these countries, we charge a flat rate of 19.90 euros per order.
From an order value of 200 euros, we ship free of charge.
Zone 4
Australia, Canada, Israel, USA, Uzbekistan
Our shipping costs are based on weight. You can find the shipping weight on the product detail page of each item.
For parcel shipping to Australia, Canada, Israel, Uzbekistan, and the USA:
up to 1 kg: €29
up to 3 kg: €39
up to 5 kg: €49
up to 7 kg: €59
over 7 kg: €69
For business customers:
We charge a flat rate for shipping abroad as follows:
Zone 2
Belgium, Austria, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Czech Republic, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Hungary:
We charge a flat rate of 14.16 euros per order.
Zone 3
Bulgaria, Croatia, Estonia, Finland, Greece, Iceland, Ireland, Latvia, Lithuania, Portugal, Romania, Malta, Cyprus:
We charge a flat rate of 15.35 euros per order.
Zone 4
Switzerland, Macedonia, Montenegro, Norway, Serbia:
We charge a flat rate of 23.68 euros per order.
For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which we are not responsible for and which you must bear. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties and taxes (e.g. customs). For more information, please visit https://taxation-customs.ec.europa.eu/index_en and for import VAT at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.
B. Payment Information:
I. For shipping within Germany
For deliveries within Germany, we offer the following payment options, unless otherwise specified in the respective product description:
1. Prepayment by bank transfer
2. Payment via Mollie
We offer you the following payment methods via the payment service provider Mollie:
Payment by credit card
Payment by eps
Payment by Bancontact
Payment by TWINT
Payment by Przelewy24
3. Payment via Klarna
4. Payment via PayPal
5. Payment via ApplePay
II. For shipping outside Germany
1. Prepayment by bank transfer
2. Payment via Mollie
We offer you the following payment methods via the payment service provider Mollie:
Payment by credit card
Payment by eps
Payment by Bancontact
Payment by TWINT
Payment by Przelewy24
3. Payment via Klarna
4. Payment via PayPal
5. Payment via ApplePay
III. Detailed information about the individual payment options
1. Prepayment by bank transfer
Transfer the invoice amount to our bank account, stating the purpose of payment, conveniently within (...) days. We will inform you of our bank details and the purpose of the transfer separately by email as part of the order processing.
2. Payment via Mollie
We offer you the following payment methods via the payment service provider Mollie:
Payment by credit card
Payment by eps
Payment by Bancontact
Payment by TWINT
Payment by Przelewy24
3. Payment via Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:
Invoice: The payment period is 14 days from dispatch of the goods/ticket or, in the case of other services, provision of the service. The invoice conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_at/invoice?fee=0.
Immediate payment: Your account will be debited immediately after placing the order.
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna as part of the purchase initiation and processing of the purchase contract for the purpose of address and creditworthiness check. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com