Our hard-working co-workers in the lager will carefully pick the items of your order and prepare your package.
If you order before noon, your package might get ready and be sent on the same day!
Is it not exciting? :)
Recycling is our motto and we reuse almost all the carton boxes and filling marterials that we receive for packing process.
Even the package outsides doesn't look perfectly as new, you know the ordered items are perfectly kept insides!
We send our packages with GoGreen service from DHL.
If any item doesn't fit or you have a second thought, feel free to contact us!
It is also free to return the items you don't want.
Please use our product return portal. Please note that the portal is only available for shipping in Germany.
Product return policy in a nutshell
In case you have any complaint or if we have made a mistake with a delivery please contact us here in advance.
In case of a defect please also send us a photo of the defect by e-mail.
If you do not use the return label to return the goods or
if you want to return goods from outside Germany, you will need to pay for the return's fee.
Please do not send any goods back to us with "freight collect".
You can find more detailed information about the return shipment in our
Right of cancellation.