Frequently asked questions

Why are modern cloth nappies better than disposables?

How many stoffys do I need?

What else do I need other than stoffys?

Spending 350-600€ sounds like a lot of money for nappies. What payment options do you have?

How do I wash my stoffys?

I don't own a dryer. Is it still worth it to use cloth?

The nappies are leaking. What's wrong?

How do I eliminate stains?

How much does shipping cost? When can I expect my parcel?

What if I wish to return my purchase?

Why are modern cloth nappies better than disposables?

Modern cloth nappies offer many advantages over disposables including health, environmental, hygiene and financial benefits. Please read our 7 great reasons to use cloth nappies and Cost savings for more details.


How many stoffies do I need?

We recommend having 20 nappies on hand if you use pocket nappies and All-In-Ones (AIOs) and plan to wash every 2-3 days. This ensures you’ll have enough fresh nappies to use while the soiled ones are being washed and dried.

Most of our nappies come in one size, also known as “birth-to-potty”, meaning they’ll grow with your baby through adjustable sizing, so your child will be able to wear the same set over the duration of their nappy-wearing time.


What else do I need other than nappies?

We recommend biodegradable nappy liners and a couple of travel wetbags as essentials for cloth-using families. Nappy liners help to catch “number twos” so they can be easily removed and flushed down the toilet, while travel wetbags are waterproof totes for carrying used nappies when out and about.

You’ll also need a system for storing the used stoffies at home in between washes. This may be either a bucket with lid or a larger wetbag.

Laundry detergent is a necessity. If using your normal laundry powder, use only ¼ of the regular amount. Alternatively many families use TotsBots Potion, a laundry powder specifically formulated for cloth nappies. Fabric softener and bleach are not necessary and manufacturers advise against their use.

If you have a heavy wetter or would like to increase the absorbency for overnight, then you can do so with extra absorbent inserts.

All of the above accessories are available in our shop under Nappy accessories.


Spending 335-500€ sounds like a lot of money for nappies. How can I pay for them?

Purchasing stoffys is a long term investment and will save you between 230-1200€ in comparison to buying disposable nappies. Further details about the real costs of cloth versus disposables can be found under Cost savings.

We understand the upfront costs of 335-500€ may sound expensive at first, but when you consider that these are healthy, ‘green’ and gorgeous baby products that your child will wear every day, all day, for the first 2.5 years of their life, it puts things into perspective.

Just consider the latest prams and strollers that many parents don’t think twice about spending 400-800€ for and which will be used for a few hours each day or a few times per week. Or what about those beautiful baby clothes that will be grown out of within weeks or months? Instead, our stoffies are sustainable, high quality and long lasting items.

You may wish to take advantage of our gift vouchers to allow family and friends to help contribute to a gift that you know is best for your baby. Next time they ask what they can give, point them towards the homepage and the Gift vouchers section. They’ll have the satisfaction of knowing their gift of stoffies is being used on a daily basis and protecting the environment at the same time!

Many families wish to purchase stoffys 4-6 at a time during the pregnancy to spread out the upfront costs over several months. On the other hand, those who know what they want can purchase in bulk by taking advantage of our Savings packs.

We accept Paypal, bank transfer and credit cards, as well as StoffyWelt gift vouchers and discount codes.


How do I wash my stoffies?

After receiving your package of cloth, we recommend washing the stoffies 1-3 times before use. Washing them will remove any residue left behind from the production process and also increase absorbency. The nappies will reach their optimum level of absorbency after being washed about 10 times.

The basic routine should be as follows:

* Change nappy as usual, ensuring that the poop is separated and flushed away. Put used nappy in a dry bucket or large nappy bag for storing between washes. Make sure any inserts have been separated by removing from the pocket or unfolding the absorbent panels.

* Empty all the nappies into the washing machine. Do a cold prewash to get rid of urine and faecal residue, including a spin cycle.

* Then add the washing detergent and set a regular wash cycle between 30-60 degrees with a medium to high water level and two rinse cycles. A decent water level is required as bamboo and microfibre will absorb a lot of the water and to ensure the individual parts have adequate space to be agitated and thoroughly cleansed.

At this point, you may find you’ve got extra space in the washing machine, as nappies are rather small items. After the prewash it is fine to throw in additional household laundry to make a full load if you wish.

* After the wash cycle, hang the nappies out to dry on a washing line or rack. This is the preferred method of drying and saves not only energy, but the sun’s UV rays have a natural bleaching effect on stains.

If you wish to use a dryer, use only on the lowest setting to avoid overheating the nappies’ waterproof PUL layer. It’s important to check the care instructions for each product as some manufacturers do not recommend the use of a dryer at all and this could void the warranty. Parts that do not contain a PUL layer such as microfibre and bamboo inserts are usually fine to be dried in a dryer, however.

The maximum temperature that modern cloth nappies should be washed at is 60 degrees due to the delicate nature of the PUL waterproof layer. TotsBots Potion laundry detergent has been specially formulated to clean and disinfect nappies from 30 degrees.


I don’t own a dryer. Is it still worth it to use cloth?

Absolutely! Many cloth using families have never owned a dryer and find they manage perfectly fine without one. In fact, we recommend line drying whenever possible. Of course during the winter months, the thought of how to dry your stoffies inside without a dryer is definitely a consideration.

Tips for using stoffies without a dryer:

Firstly, choose fabrics or styles that dry quickly. Polyester outers that separate from the absorbent inserts generally dry very fast. Microfibre and minky dries quicker than bamboo, and of course, one layer of bamboo dries quicker than three layers. Check the fabric content of your desired stoffies and when using one of our trial packs, check the drying times first hand at home. However, if you love natural fabrics and want to use bamboo nappies, that doesn’t mean you have to give them all up in favour of synthetic fibres.

Secondly, make sure you have enough nappies available so that if the others are still drying, you won’t be caught short and find yourself reaching for a disposable. Instead of investing in a dryer, purchasing a few more stoffies often makes more sense.

Thirdly, have a mixed stash of stoffies containing a few different styles.If you want natural fabrics to make up the bulk of your stash, include a few minky or polyester nappies as they’ll be the first ones on the washing line ready to be used again.


The nappies are leaking, what’s wrong?

You can be sure that all our products have been tested first hand and are of high quality. However, some nappies may not function so well on some babies at a particular time due to being in-between size settings or for another reason, and this may lead to leaking.

Here are the main reasons why nappies may leak and tips on how to fix them:

* Fit - Make sure that the nappy fits snugly around the legs and waist without being too tight. Place two fingers under the waistband to check fit and adjust if necessary. Also lift the baby’s legs and waist up to smooth out any gap at the back and then adjust the snaps or aplix again. Tuck away any excess insert or liner that may be showing.

* Absorbency - The microfibre and bamboo parts need to be washed several times to reach their optimum absorbency, which is usually after 10 washes. Wash the nappy 1-3 times before use and expect that the absorbency will increase over time.

On the other hand, the nappy may need extra absorbency for heavy wetters, active toddlers and at night. Consider boosting the cloth content by adding an extra insert to meet your child’s changing needs.

* Frequency - Cloth nappies need to be changed more regularly than disposables, because cloth soaks up the fluid rather than chemical absorbers. This may take a bit of adjustment if you are used to changing disposables every 4-6 hours during the day. Stoffies need to be changed typically every 2-4 hours, while one nappy should last throughout the night up to 12 hours when adequately boosted.

Nappy changing time should not be viewed as a burden, but rather as healthy for your baby, as getting a clean dry nappy and some fresh air on the bum is always a good thing!

* Residue - Many ingredients in conventional washing powders leave a residue on the fibres, which builds up over time leading to decreased absorbency (as well as irritation on the skin). If you have owned your stoffies for a while and have been using standard washing powder, it may be time to do a “strip” in order to remove the residues. This involves washing the nappies twice at 60 degrees without any detergent.

To avoid detergent build-up and residue, you may wish to use TotsBots Potion or Ecover detergents instead.


How do I eliminate stains?

Drying nappies in the sunlight is the best way to remove stains through the natural bleaching effect of the sun's UV rays. Even on a cold or overcast day, the stains on a nappy will fade in the sunlight if left on a window sill for a few hours.

Bleach should be used rarely, if ever, and fabric softener, vinegar and baking soda should also be avoided. If in doubt, check the manufacturer’s washing and care instructions to be sure.

Using liners also helps to prevent staining by catching most of the nasties. Alternatively some brands have darker coloured fabric in the main absorbent area, meaning staining is less of an issue e.g. all Pop-In designs.

If your baby is breastfeeding and has a “poo-nami” or “poo-splosion”, you may wish to rinse the nappy first before placing the dirty nappy in the bucket until washing day.

Last but not least...don’t forget that nappies are designed to be peed and pooed on and discolouration from use is absolutely normal!


How much does shipping cost? When can I expect my parcel?

At StoffyWelt we’ve tried to make things as simple as possible and have eliminated additional shipping charges where we can.

Within Germany:

All packages
are shipped at no cost to our customers, regardless of order value or weight. Packages should arrive within 1-2 days.

Austria, Belgium, Luxembourg, Netherlands and Denmark

We charge a flat rate of 4,90€ per package for orders up to 98,99€. For orders of 99,00€ in value or more, shipping is free. Your order should arrive with 1-3 days.

More details under Shipping Costs. For queries on postage rates to countries not mentioned above, please email us for a quote.


What if I wish to return my purchase?

Please view our Returns page for more details.

If you still have questions or would like some personal advice, please join us on our
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